A few days ago I ran into a problem where, when attempting to delete a document or list item or when attempting to modify a web part view, SharePoint redirected to a white page with nothing on it. After banging my head, checking every setting and combing through each result on the first 10-pages of Google search results, I was still left empty handed. Finally, it came to me! There was a problem with the web application! To verify, I created a new web application on the same server, created a site collection based on the Team Site template and tested. I was able to delete items and change web part views. What came next is always the scary part.

Before going into the solution, I warn you dear reader, please please PLEASE make backups! If your SharePoint environment is virtual, snapshot the SharePoint, SQL and Office web apps server. otherwise, create fresh backups of all the SharePoint databases and make sure they are quickly accessible.

Now on to the solution.

  1. Run the SharePoint 2013 Management Shell as an administrator.
  2. Dismount the database from the web application
    1. Get-SPContentDatabase (to find the exact name)
    2. Dismount-SPContentDatabase <ContentDatabase_Name>
      1. Answer Yes
  3. Run SharePoint 2013 Central Administration Console as an Administrator
  4. Click Manage Web Applications
    1. Click to select the Web Application that has the problem.
      1. Mouse over the delete icon on the ribbon bar and click the lower half of the button.
      2. Click Delete Web Application
        1. Delete content databases = NO
        2. Delete IIS websites = Yes
        3. Click Delete
        4. Wait
        5. The page will refresh when the process has completed
    2. Click New on the ribbon bar
      1. Enter all information exactly as it was before with one exception
        1. Under Database Name, enter the name of the content database that was dismounted in step 2 above
        2. Click OK to create the new Web Application using the existing content database
        3. The screen will refresh once the process has completed
  5. If you had any Alternate Access Mappings, recreate them properly. (How to properly change the Host Header URL of a web application in SharePoint 2010)
  6. You’re all set!


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